Customer ServiceIf you are not completely satisfied with your purchase we will gladly accept returns. Acceptable returns are items that are unworn, washed, damaged, or altered in anyway. All merchandise must be in original condition with tags attached. Final sales include jewelry, sale items, swimwear and lingerie. Returns must be postmarked and prepaid within 14 days of the original ship date. We highly suggest you send your package insured and with tracking numbers as Duchess is not responsible for lost or missing items or packages. Please make sure to send all returns to the address below: 3587 Mt. Diablo Blvd Lafayette CA 94549 Attn: Erica Your approved return will be processed if all guidelines are followed and original package is received. The original credit card used for the purchase will be credited within 5 business days following the return approval. Customer paid shipping charges will not be refunded. Please note that no in store purchases will be accepted as an approved return. In store return policy is different than online purchases. Please feel free to call the store to learn what in store Return Policy is. 925.962.0208. Exchange Policy If you are not entirely satisfied with your purchase we will gladly accept exchanges. Acceptable exchanges items that are unworn, washed, damaged, or altered in anyway. All merchandise must be in original condition with tags attached. Final sales include jewelry, sale items, swimwear and lingerie. Returns must be postmarked and prepaid within 14 days of the original ship date. We highly suggest you send your package insured and with tracking numbers as Duchess is not responsible for lost or missing items or packages. Please make sure to send all returns to the address below: 3587 Mt. Diablo Blvd Lafayette CA 94549 Attn: Erica For exchanges, please provide a complete description of the item desired, including size and color. If the item is unavailable, your account will be credited and you will be contacted via email. Your approved exchange will not be processed until we have received your original order. For remaining balances on exchanges the original credit card used for the purchase will be credited within 5 business days, following the exchange approval. Customer paid shipping fees will not be included in refund. It is strongly recommended that you call 925.962.0208 or email shopduchessep@aol.com to ensure item availability and guarantee. Shipping Rates and Procedures We use UPS for all of our shipping methods. We are not able to ship to PO Boxes or International at this time. We require a signature confirmation for all deliveries. UPS Domestic Shipping Service Rates: UPS Ground $8.00 UPS 3 Day Select $15.00 UPS 2nd Day Air $20.00 UPS Next Day Air $42.00 All orders that are $250 and up will receive free ground UPS. Orders are normally shipped next business day. The only exception is all orders placed after 4:00 p.m. on Fridays will not ship out until Monday. Please note that while UPS is always fast and accurate, the arrival time is not guaranteed, If you need a guaranteed arrival time, you may want to purchase Overnight Shipping at the charge listed above. Erica A. Perez, Owner Duchess Boutique 3587 Mt. Diablo Blvd Lafayette CA 94549 ShopDuchessEP@aol.com t: 925-962-0208 f: 925-962-0278 |
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